Objective
Obtain a challenging management position for a growing company that will utilize my customer service, engineering, supply chain, and leadership skills.
Education
West Virginia University, Morgantown WV
Bachelor of Science in Industrial Engineering
Department of Industrial and Management Systems Engineering
Experience
Alfa Laval Inc.
Richmond, VA
Customer Service Manager, Separation & Thermal Capital (April 2013-present)
• Manage a team of six customer service representatives that processed over 5,000 customer purchase orders totaling $170 million dollars annually
• Supervise a team who provides service and support to customers & sales companies in the Industrial/Commercial Refrigeration, HVAC, Equipment-Fluids, Process Industry, Food Technology, Energy-Environment, and Marine Groups
• Use multiple web-based ERP & design systems to process orders from entry to invoice
• Independently review, interpret, and validate commercial & technical order information
• Release and validate Computer Aided Sales (CAS) designs to Operation’s ERP System
• Respond professionally to a variety of inquiries from customers regarding product availability, cost, lead time, logistics, and delivery information
• Create and maintain global customer account data within our Customer Relationship Management (CRM) system
• Lead daily visual process improvement board meetings; including Key Performance Indicators (KPI), Process Indicator (PI) reviews, 48 hour plans, and DAMIC problem identification/resolution discussions
• Process commercial documentation requests to the Treasury Department such as: Lean Waivers, Letters of Credit, and Performance Bonds, as well as other documentation required by the customer’s contract
• Use and understand key financial and basic accounting information for invoicing: validating price, cost & margin; calculating and processing advance payments pre/post-delivery; processing sales commission
• Develop weekly KPI’s to meet customer demands, in terms of lead time & quality
• Work cross-functionally with AR & AP handling payment credits/debits, and provide proof of delivery to ensure proper documentation of invoicing
• Review backlog reports to ensure invoicing is accomplished in a timely manner
• Manage customer claims and warranties to negotiate a solution, following the DAMIC process to ensure countermeasures are put into place to avoid reoccurrence
Alfa Laval Inc.
Richmond, VA
Operations Supply Chain Coordinator (July 2008-March 2013)
• Managed an entire capital product supply chain process from start to finish including: order entry, purchasing, logistics, inventory control, and warehousing in order to support the end customer, the sales company
• Worked as the liaison between the Sales Company and the Product Group, supporting volume forecasting, capacity planning, lead time quotation, and phase-in /phase-out of product families
• Conducted quarterly Operational Interface Meetings between the Sales Company and Operations to align expectations, promote communication, and resolve conflicts
• Implemented a new warehouse per pallet cost structure/agreement that can easily be verified and validated while lowering overall annual spend
• Participated and completed Prime Performance- Six Sigma Green Belt Training (Class of 2012)
• Managed one direct-report employee
• Designed and implemented 16 OEM customer stock solutions that involve various lot sizes, pallet sizes, and pallet quantities to fit the end customer requirements in terms of frequency and volume
• Implemented and maintained scorecard performance data, such as Customer DOT & Request DOT
• Controlled and managed all inbound, outbound, and storage transactions within a 3rd party warehouse
• Participated in one global Product Group meeting per year located at an international factory
• Implemented and maintained weekly Purchase Order consolidation SOP with our China, Sweden, and Italy factories
• Implemented the Supply Chain claim process utilizing the claims support system (CSS)
Ryder Integrated Logistics
Erlanger, KY
Senior Logistics Analyst, Toyota North America Account (June 2007-July 2008)
Logistics Analyst, Toyota North America Account (March 2006-June 2007)
• Optimized sub-route design for the Los Angeles and Chicago cross-docks using TPS (Toyota Production System) principles such as JIT (Just In Time) and Lean Manufacturing
• Performed center of gravity logistic cost studies to find optimal supplier location/region
• Produced multiple integrated resource utilization schedules for cross-dock operations
• Designed Logistics Provider (LP) and Division of Business (DOB) based on key logistic cost analysis
• Developed St...
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