SUMMARY
Mechanical engineer with extensive experience in technical design and project management including multiple complex and competing assignments simultaneously. Highly adaptable with a proven ability to shift priorities, work across functions, manage inside and outside stakeholders, build momentum and successfully complete projects on time and under budget. Skilled communicator up and down an organization. Focused on building quality relationships that enhance business efforts.
PROFESSIONAL EXPERIENCE
AKG of America, Mebane, NC 2004 - Present
Manager of Engineering & Global Key Account Manager (2012 to Present)
• Manage up to 20 projects spanning 2-5 years at varying stages of development; review requests for new products, oversee design, testing and validation, and manage client relationships. Oversee completion of Quarterly forecast and advise management of customer and market trends for business decisions.
• Oversee a global team of junior engineers responsible for all commercial and technical aspects of account management for John Deere and Case-New Holland, AKG’s second and third largest clients with combined representation of $30M.
• Utilize application engineering software to design manufactured parts based on customer specifications and translate calculations for design in SolidWorks; collaborate with design engineers to refine product based on customer feedback.
• Test and validate products based on customer specifications; explain product features, provide feedback regarding performance, identify and resolve concerns, and make adjustments to certify the whole system.
• Built the relationship with John Deere after identifying them as a potential strategic partner; doubled the account from $7M to $14M over seven years, making them AKG’s second largest account in US.
• Designed a strategy for coordinating the management of global customer accounts in seven countries and reporting progress directly to company headquarters; traveled extensively through North America, South America, Europe, and Asia to represent AKG in business agreements and design decisions with existing and new clients.
• Led a successful transition of $2M in business to AKG Latvia production facility, including all drawings, designs, and production processes, in 2.5 months, completed 1 month ahead of schedule and saved AKG ~$200,000 in profit.
• Successfully negotiated and refuted AKG’s responsibility in global field warranty claim to less than 20% of amount originally requested, saving AKG approximately $4M; identified system failures and implemented improvements to avoid further damage, extended the life of the product and maintained the relationship with a high profile customer.
Original Equipment Manufacturer Account Manager (2007 – 2012)
• Provided international support for all John Deere product families, including components manufactured by other AKG locations in Europe, Asia and South America; promoted AKG to one of John Deere’s top Construction and Forestry Suppliers for five years running.
• Co...
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