OBJECTIVE
An entry-level full-time position as a chemical process engineer.
EDUCATION
University of South Carolina (USC), Columbia, South Carolina
Bachelor of Science in Chemical Engineering, May 2009
HONORS
•Coca Cola Scholarship, Life Scholarship
•University of South Carolina at Aiken Scholar
•Who’s Who Among American College Students
SKILLS
•Experience with the following applications: AUTOCAD, AspenTech (HYSYS)(ASPEN +), CHEMSEP, Microsoft Office
•Comprehensive knowledge of methods and standards of chemical/process manufacturing unit
•Exposed to application of process control technology in the chemical industry
•Good knowledge in data analysis with excellent problem solving skills
•Outstanding oral and written communication skills
WORK EXPERIENCE
Customer Service Agent I, Dec. 2013 to Present
SYKES Enterprises, Greenwood, SC
Adherence to SYKES policies on ethics and integrity.
Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients.
Determines appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.
Maintains proficiency in programs, products and/or platforms assigned.
Maintains pertinent paperwork and records through data entry.
Communicates with co-workers to research problem and find solution.
May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
Communicates with team manager, team members and other teams regarding problems, solutions and trends.
Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
May perform other additional duties and responsibilities as assigned.
Child Care Worker, Mar. 2013 to Aug. 2013
Lil Ann’s Daycare and A & B After School Program, Trenton, SC
Serve snacks for children
Help children with homework
Maintain facility
Keep accurate accounting records
Sales Associate, Vendor, Jun. 1999 to Aug. 2009
Bush Brothers Contracting, Jo...
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