BSIE, MBB
EDUCATION
Degree: Bachelor of Science – Industrial and Management Systems Engineering – BSIE (June 2014)
Institution: West Virginia University – Benjamin M. Statler College of Engineering and Mineral Resources – Morgantown, WV
CERTIFICATIONS
Lean Six Sigma Black Belt – Villanova University (Awarded: December 2014)
Lean Six Sigma Master Black Belt – Villanova University (Awarded: May 2015)
PROFESSIONAL EXPERIENCE
WVU Medicine – West Virginia University Hospitals, Morgantown, WV
Title: Organizational Analyst– (July 2014-Present)
Responsibilities: -Serve as internal consultant or project manager on various process improvement projects throughout Ruby Memorial Hospital and its ambulatory clinics. Projects worked on impact the following services: Ophthalmology, Neurology, Otolaryngology, Pediatrics, Orthopedics, Family Medicine, Discharge and Retail Pharmacy, Nursing Services, Perioperative Services, ED, & Care Management.
-Work on projects involving various improvement goals such as, financial impact, patient experience/ safety improvements, organizational development etc.
-Identify and facilitate meetings with project stakeholders and sponsors and maintain regular communication.
-Utilize Lean and Six Sigma tools such as FMEA, Value Stream Mapping, Process Mapping, Fish bone diagrams, S.W.O.T analysis, etc. to identify areas that needed improvement and facilitate improvement interventions.
-Develop project charters and other required documentation.
-Serve as mentor to Undergraduate Industrial Engineering Interns.
Projects: -Serve as consultant or primary project manager on the following programs:
ED Blood Collection and Labeling
Ambulatory Scheduling
Pre-Admission Unit Workflows
Capacity Management
Reducing Surgical Denials
Retail Pharmacy Reduction in Filling Errors
Reducing Discharge Pharmacy Fill Times
ED MARS Line Admission
IR Stroke Endovascular Workflow
OR Storage Development
Massive Transfusion Protocol
Title: Process Improvement Intern: Perioperative Services– (May 2013-June 2014)
Responsibilities: -Served as an internal consultant to OR nursing, surgery and anesthesiology teams to work on process improvement projects within the OR.
-Facilitated meetings to update Perioperative and Surgical directors on the progress of projects. Also communicated weekly email updates on progress from previous week.
-Led project teams involving nurses, CAs, surgeons etc.
-Conducted observations in the OR to identify current state processes that required improvement, and mapped out both current and future state processes when interventions had been developed.
-Utilize Lean and Six Sigma tools such as FMEA, Value Stream Mapping, Process Mapping, Fish bone diagrams, S.W.O.T analysis, etc. to identify areas that needed improvement and facilitate improvement interventions.
-Developed a data collection plan to determine critical delays to on time surgical starts and turnover times.
Projects: -Serve as consultant or primary project manager on the following programs:
Reducing OR turnover times
Improving on time surgical starts
5s and reorganization of surgical storage
List of Projects at WVUH
ED Blood Collection and labeling – Developed a new process for blood collection in the ED to ensure that it matched to the correct patient.
Ambulatory Scheduling – Piloting various scheduling methods in an effort to ensure patients have a convenient & timely post-inpatient discharge follow up appointment. This project also focuses on utilizing scheduling methods in an effort to decrease no-show rates in ambulatory clinics and reducing blind scheduling.
Pre-Admission Unit Workflows – This project involved evaluating and developing new workflows for the surgical pre-admission unit. This was in an effort to reduce wait times for patients, and ensures all pre-surgical consent issues were dealt with prior to the day of surgery.
Capacity Management – This project focused on improving inpatient room turnaround by streamlining the room cleaning process and adding an Environmental Services...
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