THOMAS JOHN DALY
OBJECTIVE
To acquire an IT position with growth opportunities.
EXPERIENCE
Field Service Engineer / QA
Apex Systems (Comcast)
July 2015 - September 2015 (Project)
• Testing, implementation, and deployment of the Linear Addressable Solution with INVIDI software
• Monitoring and configuration of ad servers, splicers, and LSA adapters.
• Documentation of configuration changes in advanced spreadsheets
SaaS NOC Engineer / Technical Support Analyst
Pearson Global Learning Technologies Service Desk
September 2014 - April 2015 (Contract)
• Providing enterprise level monitoring of systems/network and incident management/escalation
• Triage/diagnosis/testing/escalation of incidents and outages
• Monitoring tools - Pingdom, Zenoss, Sitescope, IPmonitor, Solar Winds, AppDynamics, Nagios
• Coordinating major incident bridges with SOC, ISP, vendors, DBA's, Network Engineers, and Application Engineers
• Providing 24/7 enterprise support
• Advanced application support for tickets escalated from top tier help desk
• Server maintenance - Linux, Windows Server 2003/2008/2012
• ITIL based support environment
• ServiceNow IT management ticketing system
Technical Support Specialist
Cbeyond Communications, Inc.
July 2013 - September 2014
• WAN / LAN / CISCO connectivity support - CISCO IOS
• Analog/ IP / SIP / VOIP / PRI phone systems / IP phone provisioning
• Troubleshooting Cloud Servers / Cloud Phone Servers / Cloud Backup Storage
• Outlook and Hosted Microsoft Exchange - connectivity and troubleshooting / IMAP SMTP POP3 and Exchange
• Assisting customers with install, provisioning, and use of c...
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