EXCEPTIONAL ENTRY LEVEL INDUSTRIAL ENGINEER
Ø Skilled, performance driven individual looking to transition into engineering field. Seeking a challenging and fulfilling career based on my educational focus. Efficient with time management, problem-solving, and analytical skills with strong oral communication and interpersonal skills.
CORE SKILLS
Ø Communication: Polished communication skills. Skilled in problem solving and conflict resolution
Ø Computer Expertise: Proficient in MS Windows, Word, Excel, PowerPoint and Outlook, as well as Business System Analysis, Six Sigma Project Methodologies, Visio, SQL, AutoCAD, and Lotus Notes.
EXPERIENCE
Blue Cross Blue Shield of Texas May 2011 – September 2015
Federal Employee Program (FEP) Health Coordinator
Ø Provided first level contact for all internal and external clients
Ø Conducted internal system audits
Ø Identified, research and respond to internal and external customer inquiries
Ø Received and processed HIPAA related documents and correspondence, as well as manage member/patient confidentiality in accordance with HIPAA regulations
Ø Coordinated member need in order for member to receive proper medical benefits
Ø Promoted medical benefits to external customers via phone
Blue Cross Blue Shield of Texas June 2008 – May 2011
Technical Inquiry/Support Specialist
Ø Loaded members and providers into online claims system
Ø Assisted with execution of computer programs that contribute to growth of the department
Ø Generated reports and stored data to ensure efficient system performance
Ø Prepared formal departmental communications, as well as performed online system testing
Ø Planned and conducted quality audits
Ø Maintai...
Login or Register to view the full resume.
