PROFILE
Personable and highly professional Product Manager, Program Manager, Technical Instructor, and Consultant with a proven record of building strong customer relationships and delivering complex technical solutions.
In-depth knowledge of multiple communications technologies with primary focus on LTE, IP, and Ethernet. Extensive experience defining, delivering, and supporting telecommunications OSS/BSS products and features including element management systems, performance management systems, self organizing networks (SON), customer experience management, billing, and wireless network analysis and optimization systems.
Skilled in program management of cross functional teams, delivering multi-million dollar projects in the telecommunications, software, automotive, and aerospace industries. Known for analyzing situations rapidly and simplifying complex problems while finding new and alternative approaches to get the job done on time and under budget.
MBA from the University of Southern California and BSIE from Stanford University. Certified Project Management Professional (PMP) as recognized by the Project Management Institute (PMI).
CAREER HISTORY
AWARD SOLUTIONS, INC., Richardson, Texas
Consultant (2013-2015)
Developed and delivered in-depth technical training and hands-on workshops for wireless network operators, focusing on IP and LTE technology topics. Courses are customized for specific wireless network operators, providing a role-specific and network-specific learning experience that includes participative discussions and hands-on exercises.
• Delivered 40 in-person training courses and workshops in 2014 and 2015, to groups of 10 to 20 technical personnel including network engineers, performance engineers, support engineers, switch technicians, and cell technicians.
• Developed in-depth hands-on expertise with Cisco and Alcatel-Lucent routers used in wireless telecommunications networks, and instructed workshop students on the configuration, monitoring and problem resolution of these devices.
• Created portions of 8 customized courses and workshops for switch technicians and cell technicians.
• Completed Award Solutions internal technical certifications in IP Technology and LTE Foundations.
• Studied Network Function Virtualization and Software Defined Networking in preparation to teach these topics.
• Average instructor rating of 4.8 out of 5.0 across all courses taught.
HUAWEI TECHNOLOGIES USA, Plano, Texas
Senior Product Manager (2010-2013)
Performed product and feature planning for Operations, Administration, and Maintenance (OA&M) subsystems of wireless telecommunications system, focusing on North America customer requirements and customer relationships. Handled all aspects of Wireless Element Management System, Performance Management System, Self Organizing Networks (SON) features, Customer Experience Management features, and Network Analysis and Optimization System. Also provided product marketing support including pre-sales customer presentations and demonstrations as well as trade show support.
• Worked with Huawei’s current customers to define and submit customer requirements for over 25 features for Operations Support Systems (OSS) used to manage wireless networks; maintained requirements in Agile system.
• Developed and delivered customer presentations / demonstrations on network management system features and functionality; over 60 in-person customer meetings in 2011 / 2012.
• Prepared and defended proposal responses for 15 4G/3G wireless opportunities in North America.
NORTEL, Dallas, Texas
Product Line Manager (2008-2009)
Performed product and feature planning for Operations, Administration, and Maintenance (OA&M) subsystems of Nortel’s wireless LTE 4G digital telecommunications system, with primary focus on end-to-end network management.
• Worked with leading wireless operators to define and submit 5 customer requirements documents for Operations Support Systems (OSS) used to manage 4G wireless evolutionary products.
• Maintained requirements documents in DOORS.
• Prepared and defended proposal responses for 3 significant 4G LTE wireless opportunities.
• Developed and delivered over 10 customer presentations on network management system features and functionality.
Integrated Project Team Leader (2006-2008)
Managed integrated project teams developing and delivering Nortel’s network element management system for CDMA wireless telecommunications networks. Also served as group leader for a four person team of product line managers responsible for billing, security, and network management.
• Managed international, cross-functional development and implementation teams from project initiation through general deployment at customer sites, delivering three multi-million dollar development projects on time and on budget.
• Led the projects’ problem resolution processes, ensuing the most effective resolution paths were pursued and customer issues were satisfactorily resolved. Worked extensively with customer NOC, operations, security, and planning personnel to resolve over 20 issues escalated from front line support.
Product Line Manager (2001-2006)
Performed product and feature planning for Billing and Operations, Administration, and Maintenance (OA&M) subsystems of Nortel’s wireless CDMA digital telecommunications system. Managed all aspects of assigned product areas, working closely with multiple global customers and account teams to analyze, define, and document customer requirements and develop feature specifications for current and evolutionary products.
• Defined and delivered new network management system (hardware, software, and third party software [Oracle, NetCool]) for Nortel’s packetized voice core network, including business process analysis, requirements definition and documentation, and initial customer implementation support...
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