St. Louis, MO
Professional Summary________________________________________________
Currently working as a Patient Account Representative within contract for Barnes-Jewish Hospital.
Following Medicaid cases and applications for uninsured patients. Daily, direct contact with patients, their families, State offices, and Case Managers. Review of Medical Terminology and Diagnoses. Typing
50 WPM, and 10-key by touch. Organized, friendly, resolution-focused.
Skills______________________________________________________________
Client-driven Medicaid and Disability
Active learner Hands-on experience with patients and families
Ability to handle challenging situations Medical records, patient diagnoses
Experience_________________________________________________________
H.C.F.S., Inc. St. Louis, MO
Patient Account Representative/Barnes-Jewish Hospital 3/09-Present
• Screened uninsured patients in the hospital for eligibility for State and Federal programs
• Sent in medical records to Medicaid offices
• HIPAA compliant
• Acted as a liaison between the hospital, statewide Social Services offices, and the patient
• Logged all interaction electronically, including phone calls and emails for account records
The Center for Head Injury Services St. Louis, MO
Job Development Assistant/Employment Dept. 12/07 – 1/09
• Received referrals from the Department of Vocational Rehabilitation
• Constructed resumes, contacted Hiring Managers, and went to interviews with cognitively-impaired clients as an advocate for their permanent employment placement
• Maintained confidential records, providing ongoing verbal and written communication to counselors, family members and internal support staff regarding client’s progress
• Interacted directly with clients, including those with physical limitations, mental health disorders, and substance abuse issues, logging all pertinent information
AMC Tile Supply St. Louis, MO
Partner Service Specialist/Receiving Clerk 10/5 – 6/07
• Customer Service Representative for busy, inbound call center
• Responsible for accuracy in receiving of shipments, and entry into inventory
• Met critical deadlines for receipt of materials and transport to customers
• Worked easily with other departments and upper management
Midwest Floor Company St. Louis, MO
Clerical/Purchasing Agent 7/04 – 9/05
• Gener...
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