HEALTHCARE ADMINISTRATOR
MANAGED CARE ∙ REGULATORY COMPLIANCE ∙ EMR SOFTWARE ∙ LEADERSHIP
Dynamic, dedicated healthcare professional with recent MBA in Healthcare Management, backed by 5year
record of success driving
medical office daily operations, coordinating referrals, and delivering exemplary medical administrative support for fastpaced
medical
practices. Seeking career advancement into Healthcare Administrator role with Independent Practice Association. Finely honed
leadership, decisionmaking,
relationshipbuilding,
written & verbal communication, interpersonal, analytical, technical, and problemsolving
skills.
Core competencies:
∙ Medical Office Management ∙ Equipment & Supply Ordering ∙ Team Leadership & Mentoring
∙ Appointment Scheduling ∙ Electronic Medical Records ∙ NewHire
Training Facilitation
∙ Referral Coordination ∙ Patient Recordkeeping ∙ Office Workflow Coordination
∙ Insurance Verification ∙ HEDIS Tool Practices ∙ Patient & Family Relations
∙ HIPAA Compliance ∙ Medical Terminology ∙ Healthcare Administration ∙ CPT & ICD10
∙ Data Updates ∙ Phlebotomy
QUALIFICATION HIGHLIGHTS
✓ Career history of promotions into progressively larger scoped administrative roles based on outstanding leadership skills.
✓ Proven ability to communicate and collaborate effectively with physicians, medical staff, insurance providers, and patients.
✓ MBA and Bachelor of Science in Healthcare Management, backed by designation as Certified Phlebotomy Technician.
✓ Dedicated to identifying and leveraging opportunities to drive improvements across all areas of an operation.
✓ Skilled in mentoring, training, and motivating highperformance medical administrative teams.
✓ Equal ability to perform autonomously, as a team leader, and as a supportive team player.
✓ Hands on knowledge of Managed Care insurance guidelines , HEDIS, and HIPAA regulations.
✓ Adept at prioritizing and multitasking in fastpaced, detailoriented work environments.
✓ Technically proficient in: MS Word, Excel, PowerPoint, Access, Aprima, eClinical.
✓ Well versed in medical terminology, CPT, and ICD10 coding.
PROFESSIONAL EXPERIENCE
BAY AREA PRIMARY CARE, Tampa, FL May 2014Present
Group practice with 3 locations; specializes in Family Medicine, Internal Medicine, Geriatrics, and Pediatrics with 7 physicians.
Referral Coordinator / Assistant Office Manager
Charged with coordinating referrals and authorizations for all insurances daily for group practice with 2,000+ managed care patients
and 3 regional locations. Report directly to Office Manager. Utilize knowledge of managed care insurance requirement and regulations,
medical terminology, CPT & ICD10
coding, and electronic medical records software, Aprima & eClinical.
œ Oversee daily office operations, serve as inabsentia
Office Manager, administer HR functions, and supervise 10member
team.
œ Prepare monthly managed care member lists, generate monthly HEDIS and MRA reports, review insurance contracts, and
process credentialing for providers.
œ Collaborate with Office Manager, Lead Medical Assistant, and Physicians to ensure needs of patients and their families are
supported in compassionate, timel...
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