MALA
Experience
Present
Customer Service Representative, RUI Management Services
Handled 100+ customer calls and interactions daily.
Memorized the companies products, services and policies to assist customers quickly and efficiently.
Collate data including names, addresses, phone numbers, social security, and card information etc.
Able to set up computer, microphones, chat services, and troubleshoot systems
Excellent note taking, detailed, consistent, and easy to understand
October 2019 – march 2020
investigative case manager I, franklin county children’s service
Completed investigative activities for screened in reports and determine level of urgency
Collected data from referral sources, community members and family members.
Conducted interviews with children, alleged perpetrators, witnesses and mandated reporters
Completed pre decision making activities such as pictures of children, review of medical and mental health history, school reports etc.
Collaborated with nurses, police departments, attorneys and other members of the franklin county staff
Provided children and families with appropriate and needed resources such as counseling, mentor organizations, government assistance, transportation, school and medical treatment.
Meet with supervisors and colleagues to review and assess cases with a determination of closing or transferring to social workers.
Complete electronic report entries on SACWIS
February 2019 – July 2019
Sales representative, Target
Promote the sale of all store products, online products and membership cards
Monitored and Maintained inventory for a specific section of the store
Organize and prioritize items in both the front sales floor and the backrooms
Refer customers to the correct area of items they are looking for and convince them of other products they may need
Provide cashier assistance and customer service assistance
August 2017 – January 2018
Nutritional Aide, The Ohio state Wexner Medical Center
Provided nutritionist with help on patient's diet choices
Updated and selected patients’ daily meals based on their individual and medically advised diets
Delivered meals to Patients and family members
Communicated with Nurses and Chefs on specific patients’ preferences
Trained and monitored new nutritional aid staff
Summer 2018
Intern, Ohio Senate Campaign District 19
Assisted with researching possible donors and their backgrounds
Provided general staff support to all members of the campaigns department
Organized and maintained candidate information files within State a...
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