ObjectiveDetail oriented support representative with 15 years experience in a fast paced client advisor position. Seeking to expand on my experience as a service advisor and to utilize my strong work ethic.
Education St. John Fisher College, Rochester, NY May 2006
Bittner School of Business
Bachelor of Science, Management
Concentration in Finance
Monroe Community College, Rochester, NY
Associates Degree Business AdministrationJune 2004
WorkPaychex Inc. Rochester, NY2012 – Present
Enterprise Service Senior Service Partner
• Provide excellent customer service to Enterprise clients
• Create and maintain strong internal and external client relationships
• Provide technical support to Enterprise clients
• Provide training and detailed troubleshooting instructions
• Identify and implement streamlined solutions for clients
• Resolve client Billing inquiries
• Coordinate new and replacement product shipments
• Mentor teammates as needed
• Coordinate client projects and fulfill projects on time
• Maintain detailed documentation on client interactions
Calkins Technical Products, Inc. Fairport, NY2011-2012
Inside Sales/Project Manager/Shipping Coordinator
• Provide excellent customer service
• Provide customers with technical assistance
• Coordinate equipment repairs for customers
• Manage projects for the sales team
• Fulfill and ship customers orders
• Provide logistic solutions
• Manage distribution warehouse
• Implement job flow procedures
• Process customer invoices
• Perform repair work as needed
The Salzman Group, Henrietta, NY2008-2011
Sales/Customer Service/Technical Support/Distribution Management
• Maintain and expand retailer relationships
• Process purchase orders
• Assist customers and retailers with order status issues
• Provide technical support to customers and retailers
• Provide logistic solutions for customers and retailers
• Resolve delinquent accounts
• Ensure retailers adhere to pricing guidelines
• Process and bill out repair orders
• Coordinate the training of employees through a one-on-one training program
ETS Staffing, Fairport, NY2008-2008
Sales/Customer Service
• Assist customers with product selections
• Calculate pricing and discounts for customers
• Process purchase orders
• Expedite orders
• Implement and update accounting procedures as needed
• Purchase raw materials
• Create product quotes for customers
• Communicate with customers to resolve technical questions
Component Supply, Ontario, NY2007-2008
Inside Sales/Customer Service
• Enter purchase orders into order entry system
• Create pricing quotes for customers
• Assist customers with order status questions
• Complete expediting requests for customers
• Assist customers with basic technical questions
• Receive product into inventory
• Allocate received shipments...
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