PROFESSIONAL SUMMARY
Polite and professional Customer Success Agent successful in applying strong communication
and problem resolution skills to each customer issue. Solid history of surpassing productivity
and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer
relationships.
SKILLS
Databases
Skills & Abilities
Typing 67 wpm, Microsoft office, basic
knowledge of Word. Salesforce. EConnections (TSYS)
Help desk
CRM software
Multi-line phone systems
Zendesk
Dispute Resolution
Billing Inquiries
Customer Service
CRM Software
Inbound Customer Service
Outstanding Communication Skills
Clerical Support
Online Chat
Microsoft Office
Problem Resolution
Calm and Professional Under Pressure
WORK HISTORY
PROFITKEEPER BY PRIMEPAY
Customer Service Agent | December 2019 - March 2023
Assisting franchisees with reporting their financials , setting up training with new clients
explaining the product how to login how to import using Quickbooks
Working with the collections department by reaching out to current clients regarding past
due invoices, assisting the account manager with setting up new franchises
Responding to support tickets , faxes also training new hires.
BASE COMMERCE
Resolution Specialist | March 2016 - December 2019
Handling inbound and outbound calls from merchants, partners, ISV's
Resolve all account issues and escalate all unresolved issues to management
Researching transactions, also responding to incoming faxes and emails
Documenting accounts
Assisting the Risk department with requests from merchants ranging from increasing their
daily processing limits, to researching possible fraudulent activity
Perform research for all complaints and recommend required action and assist management
to resolve all issues efficiently
Working Bridger (OFAC) reports.
ADECCO TEMP, CHANDLER AZ
October 2015 - March 2016
3636
I was hired back by Vantiv by a temporary agency Adecco to assist with the large volume of
inbound calls
Resuming my duties handling incoming calls, follow up calls to merchants to ensure their
issues were resolved
Also responding to incoming emails and faxes.
ELEMENT PAYMENT SERVICES
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Customer Service Representative | May 2007 - July 2015
Handle large volume of incoming calls assisting merchant with questions ranging from
statements, processing fees, Troubleshooting credi...
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