07/23 - Present
Impress Orthodontics
Clinic Manager
Oversee the daily operation of the clinic, scheduling the staff, assigning the workloads and managing the facilities to meet clinical, administrative, and operational support requirements.
Own a P&L of $2M+ for the facility including top line and bottom line performance.
Manage all clinic finances while ensuring the budget is being adhered to and forecasting the expenses, reviewing invoices and statements and approving expenditures.
Recruiting, developing, coaching and leading and cross-functional team to ensure each team member is meeting their full potential.
Continuously spearheading quality improvement and initiative by reviewing, investigating, documenting and resolving patient complaints.
Lead by example and be able to effectively cover all roles at the clinic, including jumping into new patient visits and delivering best in class patient experience, filling in at the front desk, handling patient correspondence, and chair side assistance for dental procedures.
02/23- 07/23
Goals Aesthetics and Plastic Surgery
Surgical Sales Coordinator
Make outbound calls to prospective patients
Answer incoming calls from patients
Evaluate patients for procedures they are interested in and suggest procedures based on their wants/needs and surgeon recommendations
Educate patients on the procedures, what it entails, what labs/clearances are required based on their age & medical history
Explain the process of booking to each patient and what to expect after booking since there are multiple departments the patient will be in contact with
Create invoices and ensure that all documents have been signed, completed, and uploaded before the end of the pay-period
Notify necessary departments of last-minute add ons to the schedule or changes
11/21-09/22
StraightSet Orthodontics (formerly iSmile Orthodontics)
Practice Manager
Manage efficient day to day operations of an orthodontic practice working with both clinical and administrative staff
Oversee and maintain facility operations which includes daily decision making, patient interactions, scheduling, payroll, forecasting, paying operational bills, cash reconciliation and checks and balances
Oversee all inventory, supply ordering, and document all operational expenses
Responsible for external marketing leading to an increase in weekly average production and revenue
Tracking and reporting sales metrics and KPIs to executives, utilizing data to shape production targets and goals
Delegate responsibilities to team members while clearly communicating what is expected of them to maintain synergy throughout the practice
Uphold policies, procedures, patient safety, objectives, quality improvement, environment, and infection control
Provide operational guidance, support, and training for all staff members within the practice to include Front office staff, clinical staff and treatment coordinator
Direct oversight of administration of insurance and billing including submission of claims, eligibility, and predetermination of benefits
09/19-10/21
Museum of Sex New York, NY
Retail Store Manager
Identifying department needs and leading recruiting, hiring, training, and scheduling of all new retail employees leading to decreased turnover and expediting recovery from pandemic-related financial loss
Tracking and reporting sales metrics and key KPIs to relevant personnel, utilizing data to shape employee and sales targets/incentives/goals
Partnering with Stock Manager and Product Manager to ensure accurate inventory and replenishment at all times
Cross-trained and troubleshot across multiple departments, ensuring high customer satisfaction and retention
Execution and refinement of SOPs and policies, including Covid-related adjustments to regular operations
Retail Supervisor (02/20 – 01/21)
Managed daily retail operations encompassing: team management and motivation, store performance, incident de-escalation, and nightly cash reconciliation
Guaranteed adequate training of new associates in both p...
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