DIRECTOR
Chick-Fil-A
New York, NY
June 2022 - Present
Spearheaded strategic initiatives to enhance operational efficiency and customer satisfaction.
Formulated and implemented policies and procedures, ensuring alignment with company standards.
Led a team of 85 employees, fostering a collaborative and high-performance work environment.
Coordinated with cross-functional teams to address customer and employee needs, ensuring a positive experience.
Conducted regular training sessions to maintain staff proficiency and uphold quality standards.
Oversaw scheduling and resource allocation to optimize productivity and meet business demands.
Proactively identified areas for improvement and implemented solutions to streamline workflow.
Collaborated with senior management to drive business growth and meet organizational objectives.
FIELD TALENT STAFF
Chick-fil-a Inc.
Atlanta, GA
July 2019 - Present
Orchestrated the successful launch of new stores nationwide, ensuring seamless grand openings.
Developed and executed comprehensive training programs for new staff, ensuring adherence to restaurant procedures and standards.
Collaborated with store management to identify staffing needs and provide effective solutions.
Fostered a positive and collaborative...
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